Customer Connection Operations Specialist

Technical & Operational Coordinator – Grid Connections (Freelance)

Location: Brussels, Belgium
Work regime: Full-time
Remote work: Hybrid, according to the applicable remote work policy
Contract type: Freelance / External Contractor
Sector: Energy & Electricity Infrastructure

Mission Overview

Our client, a leading player in the Belgian energy sector, is looking for a Technical & Operational Coordinator – Grid Connections to support the management and follow-up of customer connection studies.

You will work within the Connection Office, providing technical, operational and administrative support throughout the grid connection process. In close collaboration with multidisciplinary teams, you will ensure accurate documentation, effective stakeholder coordination and timely follow-up of connection requests.

This mission offers an opportunity to contribute to Belgium's energy transition and the development of a reliable and sustainable electricity infrastructure.

Key Responsibilities

• Register, organize and maintain customer connection-study files in operational systems.

• Verify the completeness and accuracy of technical, customer and project information.

• Coordinate required inputs and deliverables with engineering, infrastructure, account management and other internal teams.

• Monitor project milestones, dependencies and deadlines, identifying potential risks and delays.

• Prepare and maintain draft connection offers, contracts, technical annexes and compliance documentation.

• Perform initial quality checks on technical data, documentation and file consistency.

• Ensure proper document management, version control, traceability and compliance with internal procedures.

• Support customer communication by preparing status updates and requests for missing information.

• Escalate technical inconsistencies, missing information and operational issues to the responsible stakeholders.

• Identify opportunities to improve workflows, data quality, standardization and process automation.

Profile & Requirements

Education & Experience

• Bachelor's degree in Industrial Engineering, Electromechanics, Electrical Engineering, Energy Technology, Business Engineering or a related technical field, or equivalent experience.

• Relevant experience in technical coordination, engineering support, customer operations, contract management or document management.

• Experience in the energy sector, electricity infrastructure or regulated technical environments is an advantage.

• Ability to interpret technical documentation and identify missing, inconsistent or incomplete information.

• Experience coordinating multiple stakeholders in a complex operational environment.

Technical & Professional Skills

• Strong organizational and administrative skills with excellent attention to detail.

• Ability to manage multiple files, priorities and deadlines simultaneously.

• Proficiency with digital tools, document management systems and operational databases.

• Understanding of technical processes, documentation workflows and quality control.

• Ability to identify process inefficiencies and propose improvements.

• Strong communication and stakeholder coordination skills.

• Customer-oriented mindset combined with a structured and solution-focused approach.

Languages

• Dutch: Strong communication skills.

• French: Strong communication skills.

• English: Professional working proficiency.

Scope of Responsibilities

• Provide technical and operational assistance under the guidance of the responsible internal service owner.

• Prepare documentation and perform first-level checks to facilitate efficient decision-making.

• Support the coordination and follow-up of customer connection requests.

• Final technical approvals, strategic decisions, regulatory responsibilities and ownership of customer relationships remain with the client's authorized internal teams.

Additional Information

• Location: Brussels, Belgium.

• Working schedule: Full-time.

• Remote working: According to the client's hybrid working policy.

• Work authorization: Non-EU candidates must possess a valid Belgian work permit and residence permit.

Why Join This Mission?

• Contribute to strategic projects supporting Belgium's energy transition.

• Work in a technically challenging environment within a major energy infrastructure organization.

• Collaborate with experienced professionals across engineering, infrastructure and customer operations.

• Develop expertise in electricity grid connections, technical coordination and operational processes.

• Join an innovative, collaborative and inclusive working environment focused on sustainability and continuous improvement.