Site Technology Support Lead - Laboratory & R&D Systems

TITLE	Site Technology Support Lead - Laboratory & R&D Systems
LOCATION	Beerse, Belgium
LANGUAGES	Dutch,English
HOMEWORK	1/5
CLOSING DATE	1 Nov 2026 5:00 PM
REQUESTED START DATE	1 Oct 2026 5:00 PM
DURATION
MAX BUY-IN PRICE	440

Role Overview

Seeking an experienced IT Infrastructure Manager / Lead Specialist to provide operational, project, and compliance support within a regulated Life Sciences environment. This role acts as a single point of contact (SPOC) for complex service requests, local infrastructure projects, and cross-functional technology alignment across laboratory, manufacturing, and logistics operations.

Key Responsibilities

• Operations & Project Support

  Deliver daily support for specialized R&D and laboratory systems in GxP-regulated environments, ensuring strict adherence to validation and data integrity standards.

• Service & Project Coordination

  Act as the SPOC and project lead for complex service requests, local infrastructure deployments, and site-level projects (e.g., application onboarding, data migrations, asset lifecycle management).

• Stakeholder & Team Collaboration

  Work closely with key technology stakeholders (Business Technology Leads, Security/Risk Officers, Site Engineers, and Operations Leads) to align on site projects and solve future-state infrastructure requirements.

• Site Operations & Asset Lifecycle

  Monitor service levels, network reliability, capacity, and overall system health. Oversee local-level asset planning, procurement, deployment, CMDB updates, and decommissioning.

• Incident & Process Management

  Utilize ticketing systems (e.g., ServiceNow) to track incidents, build metrics/Kanban dashboards, ensure security/compliance management, and drive process automation initiatives.

• End-User & Vendor Support Coordination

  Liaise with specialized support teams (L2 deskside, database, network, Windows infrastructure, backup) to resolve site hardware, software, and access issues.

Required Qualifications & Experience

• Experience

  5 to 10 years of experience managing IT infrastructure, ideally within an R&D division in the Life Sciences industry.

• Compliance Knowledge

  Proven background working within GxP-regulated environments, with strong knowledge of regulatory validation, risk mitigation, and data integrity requirements.

• Technical & Platform Skills

  • Proficiency with IT Service Management platforms (e.g., ServiceNow) for reporting, CMDB updates, and incident tracking.
  • Solid understanding of core IT infrastructure components (networking, server/Windows environments, databases, backup systems, end-user hardware).
  • Experience with process improvement, workflow automation, and dashboard creation (e.g., Kanban).

Soft Skills & Profile

• Excellent communication and relationship-building skills to establish trust with local site stakeholders.
• Strong problem-solving, analytical, and cross-functional coordination abilities.

Language Requirements

• Proficient in both Dutch and English.